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Why Consumer Reports and J.D. Power Are So Different

NY Times -- When Consumer Reports issued its 2012 Annual Auto Reliability Survey on Monday, the big news was that Ford had slid once again in the rankings, coming to rest in 27th place out of 28 brands included in the analysis.

That news also placed a focus on Jaguar, which was at the bottom of the list for the second consecutive year.

It all seemed so clear, unless one was also familiar with several studies done by J.D. Power & Associates, the market research firm.

Then one might say: “Wait a minute. I thought Jaguar had done well recently.”

And it had done well in one of those studies. The J.D. Power 2012 Initial Quality Study put Jaguar in the No. 2 spot (tied with Porsche) just behind the first-place Lexus.

If that seems puzzling in light of the Consumer Reports study, it can also seem strang

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Submitted Oct 31, 2012 By: TruthMatters

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remay Champion Author Houston Posts:6,953 Points:2,114,690 Joined:May 2006	Message Posted: Nov 1, 2012 5:35:10 AM Ignore remay Report Abuse I never TRIED to compare them. Why WOULD someone? One is a REAL-world scenario, the other is .... who knows what.
blupupher Champion Author Houston Posts:3,534 Points:745,720 Joined:Feb 2011	Message Posted: Nov 1, 2012 5:28:13 AM Ignore blupupher Report Abuse different set of statistics.
virostek Veteran Author Virginia Posts:423 Points:90,285 Joined:Oct 2012	Message Posted: Nov 1, 2012 5:04:04 AM Ignore virostek Report Abuse I thought JD powers is an advertisement and was created by ad men to sell cars?
clermont40miles Champion Author Cincinnati Posts:10,554 Points:1,770,090 Joined:Apr 2008	Message Posted: Oct 31, 2012 8:55:56 PM Ignore clermont40miles Report Abuse Intended audience plays a large part of these reports. Different viewpoints and purposes. I don't pay attention to any of them.
camaro_man Champion Author Kitchener-Waterloo Posts:2,217 Points:608,720 Joined:Jun 2010	Message Posted: Oct 31, 2012 6:49:59 PM Ignore camaro_man Report Abuse all who pays the most
elhefe2003 Sophomore Author New Orleans Posts:136 Points:27,580 Joined:Oct 2012	Message Posted: Oct 31, 2012 6:44:07 PM Ignore elhefe2003 Report Abuse This just shows you when you go to make a large purchase do your homework. Look at it from all sides. Not just one source.
sillywagon Champion Author New York Posts:14,866 Points:1,438,420 Joined:Oct 2008	Message Posted: Oct 31, 2012 6:43:37 PM Ignore sillywagon Report Abuse Sounds like Consumer Reports does a better analysis. J.D. Power? What? Do they expect car owners to only own a car for 90 days?
rjhenn Champion Author Des Moines Posts:22,419 Points:2,226,900 Joined:Aug 2005	Message Posted: Oct 31, 2012 4:59:16 PM Ignore rjhenn Report Abuse As usual, most posters don't even bother to read the article. And some are just posting for points, cluttering the topic up with noise. From the General Forum Guidelines: Please keep your points earning posts in the Just For Fun forum. [Edited by: rjhenn at 10/31/2012 8:00:28 PM EST]
bwatchingu Champion Author Arkansas Posts:1,735 Points:598,795 Joined:Jan 2009	Message Posted: Oct 31, 2012 3:55:35 PM Ignore bwatchingu Report Abuse hmmm
trekmanKY Champion Author Kentucky Posts:1,085 Points:356,285 Joined:Mar 2012	Message Posted: Oct 31, 2012 3:39:35 PM Ignore trekmanKY Report Abuse I see! I think!
scubadaniel Champion Author Dayton Posts:1,406 Points:689,145 Joined:Jan 2011	Message Posted: Oct 31, 2012 3:31:34 PM Ignore scubadaniel Report Abuse Companies know how to game the system.
voyagerkim All-Star Author Los Angeles Posts:620 Points:171,185 Joined:Oct 2011	Message Posted: Oct 31, 2012 3:31:33 PM Ignore voyagerkim Report Abuse Guess Ford forgot to "grease" Consumer's palms!
PoohMcGoo Champion Author Alabama Posts:3,067 Points:798,335 Joined:Dec 2010	Message Posted: Oct 31, 2012 3:27:31 PM Ignore PoohMcGoo Report Abuse Sounds like JD is full of crap.
shea33 Champion Author Pensacola Posts:2,353 Points:540,015 Joined:Oct 2011	Message Posted: Oct 31, 2012 3:20:58 PM Ignore shea33 Report Abuse it's whoever is paying the bills
ramshot412 Champion Author Riverside Posts:20,137 Points:2,463,540 Joined:Apr 2004	Message Posted: Oct 31, 2012 3:11:30 PM Ignore ramshot412 Report Abuse Okay.
032946 Champion Author Twin Cities Posts:19,845 Points:4,041,120 Joined:Oct 2001	Message Posted: Oct 31, 2012 3:08:21 PM Ignore 032946 Report Abuse OK
silvershark69 All-Star Author Minnesota Posts:994 Points:376,740 Joined:Dec 2011	Message Posted: Oct 31, 2012 3:07:17 PM Ignore silvershark69 Report Abuse I take their reports with a grain of salt, and not much more. Consumer Reports I have read on other topics and again I go OK and thats it.
mycar2 Champion Author Akron Posts:2,095 Points:2,355,190 Joined:Apr 2004	Message Posted: Oct 31, 2012 3:05:55 PM Ignore mycar2 Report Abuse most people don't even look at the ratings, they go with the car they like
oppdetcon Champion Author Ottawa Posts:1,421 Points:496,650 Joined:Feb 2011	Message Posted: Oct 31, 2012 3:05:14 PM Ignore oppdetcon Report Abuse OK
SUPERQUACK Champion Author Sacramento Posts:6,111 Points:1,908,905 Joined:Jun 2007	Message Posted: Oct 31, 2012 3:04:24 PM Ignore SUPERQUACK Report Abuse GOT IT
medic319 All-Star Author Akron Posts:713 Points:243,235 Joined:Mar 2012	Message Posted: Oct 31, 2012 3:02:57 PM Ignore medic319 Report Abuse Abk is right... Different metrics.
arcaneradio Champion Author Michigan Posts:2,512 Points:489,005 Joined:Dec 2010	Message Posted: Oct 31, 2012 2:55:47 PM Ignore arcaneradio Report Abuse k
abk Champion Author Utah Posts:1,790 Points:654,025 Joined:Jan 2010	Message Posted: Oct 31, 2012 2:55:30 PM Ignore abk Report Abuse Different metrics.
ttfn5tigger Champion Author Indianapolis Posts:1,889 Points:411,345 Joined:Apr 2011	Message Posted: Oct 31, 2012 2:55:12 PM Ignore ttfn5tigger Report Abuse highest bidder gets what they want printed.
merlinMalo Champion Author San Antonio Posts:1,199 Points:534,160 Joined:Jun 2011	Message Posted: Oct 31, 2012 2:52:27 PM Ignore merlinMalo Report Abuse OK
splitrman Champion Author Victoria Posts:1,310 Points:313,840 Joined:Jun 2012	Message Posted: Oct 31, 2012 2:49:47 PM Ignore splitrman Report Abuse It shows how important it is to do your research and know where the researchers interests are.
ESCORT6768 Champion Author Iowa Posts:1,067 Points:610,065 Joined:Sep 2005	Message Posted: Oct 31, 2012 2:48:44 PM Ignore ESCORT6768 Report Abuse I never use them. Probably should do some research, but for the past ten years I have the dealer let me know when this one family trades. Car usually has less then 20,000 on them and complete maintenance records including fuel record. I talk to the previous owner and so far I have been very pleased with the cars I buy.
bobsalwaysmt Champion Author Long Island Posts:4,649 Points:265,265 Joined:Oct 2007	Message Posted: Oct 31, 2012 2:47:00 PM Ignore bobsalwaysmt Report Abuse Figures lie & liars figure
Ken2OD Champion Author Grand Rapids Posts:9,057 Points:1,969,015 Joined:Dec 2005	Message Posted: Oct 31, 2012 2:46:53 PM Ignore Ken2OD Report Abuse My pocketbook won't even allow me to think about a JAG!
Voltus Champion Author Miami Posts:8,446 Points:1,554,425 Joined:May 2005	Message Posted: Oct 31, 2012 2:46:05 PM Ignore Voltus Report Abuse BS... safest and best SUV all times: Ford Explorer
aarrrt Champion Author San Diego Posts:7,261 Points:1,649,620 Joined:May 2008	Message Posted: Oct 31, 2012 2:45:32 PM Ignore aarrrt Report Abuse Statistics at work, nothing more.
FOURXFOUR Champion Author Boston Posts:2,456 Points:1,245,255 Joined:Aug 2005	Message Posted: Oct 31, 2012 2:42:08 PM Ignore FOURXFOUR Report Abuse wow
TelsaOR Champion Author Oregon Posts:3,561 Points:732,890 Joined:Jan 2011	Message Posted: Oct 31, 2012 2:40:43 PM Ignore TelsaOR Report Abuse On a survey the first question asked of the company, is what result do you want? the same for statistics.
roland1971 Champion Author Virginia Posts:1,494 Points:327,660 Joined:Mar 2012	Message Posted: Oct 31, 2012 2:39:34 PM Ignore roland1971 Report Abuse ok
rski Sophomore Author Massachusetts Posts:123 Points:458,215 Joined:May 2006	Message Posted: Oct 31, 2012 2:36:48 PM Ignore rski Report Abuse ...marketing.
Straitliner Champion Author Illinois Posts:1,480 Points:235,350 Joined:Sep 2012	Message Posted: Oct 31, 2012 2:35:54 PM Ignore Straitliner Report Abuse I dont use either one. Waste of time.
Bobmilan Champion Author Louisville Posts:1,185 Points:472,650 Joined:Sep 2011	Message Posted: Oct 31, 2012 2:35:41 PM Ignore Bobmilan Report Abuse Great article. Kinda like differnece between Fox and major networks on news. You need to know their bias. Cheers.
gumbyrex Champion Author Fresno Posts:3,286 Points:756,365 Joined:Mar 2011	Message Posted: Oct 31, 2012 2:29:08 PM Ignore gumbyrex Report Abuse Great information to have for consumers who are considering purchasing a vehicle. The more information available to a consumer,the more it increases the chance the consumer will make a purchasing decision he/she can live with.
hibsaw Champion Author Mississippi Posts:8,027 Points:1,679,040 Joined:Feb 2008	Message Posted: Oct 31, 2012 2:29:01 PM Ignore hibsaw Report Abuse The ones that passes the most money under the table get the best reviews.
ntass1 Champion Author Edmonton Posts:3,780 Points:725,100 Joined:May 2011	Message Posted: Oct 31, 2012 2:26:51 PM Ignore ntass1 Report Abuse the more you know the less you know?
snell snail Champion Author Atlanta Posts:5,013 Points:2,596,125 Joined:Feb 2004	Message Posted: Oct 31, 2012 2:26:15 PM Ignore snell snail Report Abuse ...because they are 'funded' by different, divergent sources....duh
waynemustang Champion Author Indiana Posts:6,362 Points:1,662,860 Joined:Nov 2006	Message Posted: Oct 31, 2012 2:21:57 PM Ignore waynemustang Report Abuse Informative.
heysailor Champion Author Pittsburgh Posts:9,572 Points:2,330,720 Joined:Mar 2006	Message Posted: Oct 31, 2012 2:20:40 PM Ignore heysailor Report Abuse This comes from the suits pushing things into production before they're ready. Driven a Ford lately?
SavinOnFuel Champion Author Gary Posts:1,966 Points:1,255,410 Joined:Nov 2007	Message Posted: Oct 31, 2012 2:16:25 PM Ignore SavinOnFuel Report Abuse Any story can be spun but the spin-meisters
KillChain Champion Author Albuquerque Posts:5,610 Points:1,528,635 Joined:Jun 2006	Message Posted: Oct 31, 2012 2:16:08 PM Ignore KillChain Report Abuse It still comes down to the car consumer doing their research.
frugalking Champion Author Twin Cities Posts:1,067 Points:218,445 Joined:Mar 2010	Message Posted: Oct 31, 2012 2:12:04 PM Ignore frugalking Report Abuse Okay.
Caribou2011 Champion Author Ohio Posts:3,751 Points:765,910 Joined:Feb 2011	Message Posted: Oct 31, 2012 2:11:04 PM Ignore Caribou2011 Report Abuse J.D. Power takes money for advertising, consumer reports does not.
belladog Champion Author Mobile Posts:2,575 Points:933,240 Joined:May 2007	Message Posted: Oct 31, 2012 2:07:19 PM Ignore belladog Report Abuse ok
RAC110 Champion Author Massachusetts Posts:5,949 Points:1,851,545 Joined:Mar 2003	Message Posted: Oct 31, 2012 2:06:57 PM Ignore RAC110 Report Abuse so when buying look at both
srchr Champion Author San Jose Posts:7,238 Points:1,617,125 Joined:Apr 2008	Message Posted: Oct 31, 2012 2:04:03 PM Ignore srchr Report Abuse pick and choose